Shipping Policy

Welcome to Hitibi — thank you for shopping with us!
We believe shipping should be fast, reliable, and stress-free. Here’s everything you need to know about how we deliver your orders:

📍 Where We Ship
We currently ship to both Vietnam and the United States, supported by our two main hubs:

  • Vietnam: Thanh Lap, Xuan Hoa, Lap Thach, Vinh Phuc, Viet Nam

  • USA: 446 Broadway St Austin, Texas 78702, US

⏱ Processing & Delivery Times

  • Orders are processed within 2–3 business days.

  • Estimated delivery times:

    • Vietnam: 2–3 business days

    • USA: 7–10 business days

💲 Shipping Costs
We keep our rates simple and affordable:

  • Vietnam ans US: Flat rate of $5.95

  • International Shipping: Flat rate of $8.95

🔍 Order Tracking
As soon as your order ships, you’ll receive a confirmation email with a tracking number. Please allow up to 24 hours for the tracking link to update.

⚠️ Possible Delays
While we strive for on-time delivery, delays may occur due to weather conditions, customs, or courier issues. If this happens, our team will notify you and help resolve the situation as quickly as possible.

📧 Need Assistance?
We’re here to help! Contact us anytime: